Armadale Primary School
I first started using mysupply (formerly City Pack) in October 2010 after a visit from Pharrah and the team to my school.
We sat down and looked at our situation and they produced a detailed analysis of our current supply usage and what they could offer us as an alternative.
They impressed me with their knowledge of practical and environmentally responsible solutions for schools who are looking at introducing “greener” alternatives for their washroom supplies.
I have always found them to be helpful, friendly and offer competitively priced goods.
Christine, Armadale Primary School
Beaconhills Christian College
mysupply made us look at our washrooms in a different way. We now have green washrooms throughout our campuses with 100% recycled toilet tissue and hand towel which meets our environmental targets.
Also the switch to controlled use dispensers saved usage, maintenance and costs for our college.
mysupply are true professionals who care about our targets and needs, their service and product quality is second to none.
For example when we employed new cleaning contractors mysupply staff were more than willing to come out to our campuses to show the new staff how to refill and maintain the dispensers.
Andrew, Beaconhills College
mysupply installed their toilet paper, hand towel and hand soap dispensers in a couple of our campuses at the start of 2011 after we completed an in house trial and audit. We found the switch to mysupply and their solutions helped us move to a more environmentally friendly alternative while reducing maintenance time and costs.
James, Chisholm Tafe
We started working with mysupply in 2013 after I enquired about their hand hygiene products.
Their knowledge and advice on their products was particularly helpful for the boarding area of our school.
Pharrah and Cyril were really helpful with the dispenser installations as well as being very responsive when I required extra information on their products.
The hand hygiene products including soap and sanitiser as well as the air freshener systems installed have been well received by our staff and students.
We are now likely to expand the use of their products more widely across our Campus of 1400 students.
mysupply are a reliable, professional family operation who I would happily recommend to other schools.
Tim, Caulfield Grammar
Glen Waverley Secondary College
‘Thanks to mysupply we now have a better washroom system throughout our school. Not only did they upgrade all of our dispensers to new robust controlled use systems, they have completely changed the way we look at our washroom supplies. We have switched from virgin paper to 100% recycled and from liquid soap to foam. The best part was the unlimited amount of dispenser keys provided!! The cleaners were very happy!
mysupply made the transition very simple and were very clear and informative throughout the whole process, no surprises. I wouldn’t hesitate in recommending their products and services to any other business.’
Tas, Glen Waverley Secondary College
Rosehill Secondary College
When the team at mysupply visited me in early 2013 I wasn’t really looking to change suppliers. Once they showed me their hand hygiene systems and we trialled them, I could see the benefits they explained were actually true! We now have their hand hygiene systems throughout the school including hand sanitiser in the staff areas as well as their 100% recycled toilet tissue in all bathrooms.
mysupply have been very responsive to my queries and very prompt with deliveries and any installations to our College. Any communication with mysupply staff has been very friendly and efficient.
I wouldn’t hesitate in recommending mysupply as a supply partner to schools or businesses.
Lee, Rosehill Secondary College
King David School
mysupply came to the King David School with a proposal to change all our washrooms to a recycled paper solution that would fix all our problems.
We had across all our campuses lots of different dispensers with a whole lot of different keys to open them. It was difficult to manage plus we needed a couple of suppliers to give us supplies. mysupply’s proposal was very professional and we had no problem accepting. They came to our campuses and changed all our dispensers over 4 days for free. Stocked them as well and helped us to store old dispensers. This all happened with no fuss and mysupply complied with all KDS OH&S requirements.
mysupply has done a fantastic job and they have continued with great after service.
Theo, King David School
The Big Group
The Big Group formed a relationship with mysupply in 2013 to supply chemicals, hand hygiene, and equipment to all arms of our business nationally.
Throughout this partnership mysupply have proven to be supportive in understanding our needs and providing sustainable solutions for our business.
mysupply have always exhibited extremely high levels professionalism and dedication in every service they have provided to our business and worked alongside our teams to ensure that as a business we maintain the highest levels of health and safety for all of our team members and our customers every day.
I would thoroughly recommend mysupply to any business looking for a true business partner to embed sustainable health and safety solutions in their business.
Phil Comito, The Big Group
We have been dealing with mysupply for the past 6 years and since day one they have been a very honest and helpful company.
They are so organised and efficient which we value highly with such a large business model.
We trust our needs are supported with mysupply.
Coda Bar & Restaurant
mysupply have been my supply partner since 2010. They offer genuine care and fast and responsive service.
Over the years they have not only supplied premium products, but they continually introduce new products that would benefit my restaurants.
We buy everything from disposable food packaging to cleaning chemicals and accessories to hand hygiene and washroom products.
If you partner with mysupply you know your needs will be met.’
Adam D’Sylva, Coda and Tonka Bar & Restaurant
Industrial Food Services
Our company - Industrial Food Services - operates in a stringent environment where we supply to larger customers that have a high expectation of GMP and personnel hygiene policy.
We have recently (2014) been using mysupply in the workplace. They have worked closely with us to identify the appropriate cleaning equipment required for this type of environment.
Our staff are very satisfied as they can see the improvements in the workplace after switching to mysupply. We are happy with the service that mysupply has been providing and are greatly appreciative for their team's continuous support.
Catherine, Industrial Food Services
Lord of the Fries
mysupply is a great company to work with.
The family is amazing, helpful and clever and always responds positively to our needs.
They are able to get us competitive prices and offer excellent service.
Amanda, Lord of the Fries
Max Brenner Chocolate Bar
Max Brenner have a very open and trust worthy relationship with mysupply and have for the since 2005.
We have grown our businesses together over the years and now even buy nationally from mysupply which they handle with ease.
The total support with service and communication is of a high level and dealing with the family is a delight.
Almog, Max Brenner Chocolate Bar
We have had the great pleasure in dealing with mysupply since 2010.
Working for quite a large company with many sites, we are wrapped about the quick delivery for products and supplies.
Everyone there is helpful and friendly to deal with and they are always quick to respond to our queries.
Overall we have a very positive ongoing partnership. Thanks mysupply for your professional and speedy service.
Sue, Montague Fresh
Having worked with Pharrah and her team at my supply since 2008 and through 4 different businesses, I still strongly recommend them for number one service and quality of product.
Amos, Spud Bar
8 Hotels Boutique Hotel Co.
We have been using mysupply since 2013 and I can honestly say they are the best company to deal with.
Their customer service is outstanding and they are always so helpful. Pharrah, Liam and Mary are knowledgeable, professional and so friendly.
Their products are great value for money and they organise everything from chemical training, to installs and repairs.
They take a hands on approach and I feel that they really care about our needs as a business.
Emily, Pensione Hotel
mysupply visited our facility in April 2013 and have since upgraded our washrooms.
Their team came in and installed all the latest free on loan dispensers for our toilet paper, hand towel, hand soap and hair and body wash for our shower blocks.
They made the transition very easy including training of our cleaners who prefer the new products due to decreased maintenance and handling time.
mysupply are not just a supply company, we see them as a consulting partner.
Eileen, CFA State Training College
We have been partnered with mysupply since 2011. We always had issues and complaints but thanks to mysupply, we now have fantastic cleaning systems including cleaning chemical dispensing and a waterless urinal system.
They have really helped with our issues and made our theatres and function rooms more pleasant for patrons and visitors and safe and compliant for our staff.
We find that the mysupply staff listen to our needs and respond positively in a timely manner.
We wish them all the best in their future business endeavours
Krish, Marriner Group
Pedders Suspension has recently (2012) rolled out product from mysupply to its national company store network of mechanical workshops.
The product has been very well received by technicians and managers alike but more importantly mysupply has been a pleasure to deal with from a Head Office, Admin point of view.
They firstly made the roll out to stores a breeze keeping head office up to date at every step and secondly were extremely courteous and professional in dealing with the whole group.
I would have no hesitation in recommending mysupply and I’m looking forward to our continued relationship and the next step of rolling out their product to our Franchise Stores.
Mark Pedder, Pedders Suspension
Viridian -Clayton South site has been dealing with mysupply Pty. Ltd. since 2009 and have been very satisfied with their customer service.
Their prices are very competitive and they have an extensive product range. Their high degree of product knowledge makes it easy and a pleasure to do business with them.
The staff are very professional and friendly and I would highly recommend mysupply to other businesses.
Sally, Viridian Glass
Australian Medical Council
We have some stringent requirements at our workplace and mysupply work with us to make sure we are compliant.
They have helped us maintain a great hand hygiene system throughout our facility which includes hand soap, hand sanitiser and paper towel.
Their service has been exceptional. mysupply have been very supportive with all enquiries and I know that they care about helping make our business the best it can be.
Sarah, Australian Medical Council
Since the installation of ESG PURELL electronic dispensers throughout our hospital we have found a marked increase of around 20% in hand hygiene compliance among staff.
We have found the dispensers are easy to install and well located.
This, along with regular and effective education has helped to ensure the health and safety of our patients.
St Vincent’s Hospital
I have always found mysupply to be professional, informative and solution focused. Their customer focus and value for money is excellent.
mysupply ensure I am not left without required products and will make every effort to ensure any stock shortages are rectified. They are happy to come into my business and assist with any issues relating to stock supply and problem solve for me.
Communication is one of the biggest challenges in this industry and mysupply make a point of informing the client of changes or issues as they arise. This was proven during a changeover of chemical supplier when mysupply where responsible for the administration and legislative requirements. All documents and relative information was correctly supplied with follow up assistance provided in a friendly and efficient manner.
Stephen, St Vincent’s Hospital
Stockland Retirement Village
When I first contacted My Supply, I was thoroughly impressed by the enthusiasm and belief they have in their products and service. The products are great and the importance of providing a clean and safe environment is paramount and My Supply are at the forefront in promoting this.
Drasko, Tempelstowe Stockland Village